SHIPPING

International Shipping

We offer international shipping to most countries, except Russia and Brazil.

Shipping From Switzerland

All our products are shipped directly from Switzerland via FedEx, ensuring the highest quality for each order.

VAT and Customs Fees

You may need to pay VAT or customs fees based on your country's regulations.

Order Tracking

Once your order is dispatched, we'll send you a tracking link so you can monitor its progress.

Shipping Courier

All orders are sent via FedEx, known for its reliability and fast service.

Shipping Time

We aim to ship all orders within 1-2 business days, ensuring a swift delivery process.


Average shipping times:

Within Switzerland: 1-2 business days
CH to Europe: 1-3 business days
CH to US: 2-4 business days
CH to Canada: 2-4 business days
CH to South America: 3-5 business days
CH to Asia: 3-5 business days
CH to Australia: 3-5 business days
CH to New Zealand: 3-5 business days
CH to Africa: 3-5 business days
CH to Middle East: 3-5 business days

The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. TEDALUS is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

1. For Unused Products:

If you decide not to use the product and wish to return it, you may do so within 30 days of arrival for a full refund. To qualify, the product must be in its original "new" condition:

- Unused and not tested
- In its original packaging with all seals and accessories intact, also in "new" condition
- Free from any damage or wear

2. For Used/Tested Products:

- Razors only (Brushes and other prodcuts canot be refunded after use).

While we do not actively encourage the testing of our razors due to the stringent conditions for returns, we understand that you may need to ensure the razor meets your expectations. Therefore, if upon initial use, you find the razor unsatisfactory, we offer a limited window for return:

7-Day Evaluation Period:
If the razor does not meet your expectations upon first use, you have the option to return it within 7 days from the date of arrival. This period is meant to ensure that our product meets the high standards we promise and you expect.

Condition Upon Return:
The product, even after brief use, must be returned in "new" condition, including all original packaging and accessories in "new" condition. This means the razor should be free from wear, damage, and should not show signs of use at all.

Definition of "New" Condition:
The product must be in the same state as when received. It must show no signs of wear, be free from damage, and include all original packaging and accessories.

Returns of Worn or Damaged Products:

If a returned product shows signs of wear or damage, it does not meet our return criteria and cannot be accepted for a refund. Such products will be returned to you at your own expense (shipping & return).

Refund Policy Exclusions:

While we offer refunds for the returned products, please understand that we are unable to refund any VAT, customs duties, or any other associated taxes and charges. These costs are directly related to the policies of your home country and are collected by your local authorities.

Seeking a Refund for Taxes and Duties:

Customers may have the option to recover these costs for returned items by contacting their local customs office directly. As refund policies on taxes and duties can vary, we recommend inquiring with them about the possibility of obtaining a refund for these charges. It may be necessary to provide proof of return, including shipping documents and receipts, to facilitate the refund process from your local customs office.

RETURN SHIPPING COSTS:

The customer is responsible for return shipping costs. Any customs duties initially paid are not refundable through us but may be recoverable by contacting your local tax collection department.

NOT ACCEPTING THE PARCEL

When an order is placed with the benefit of free shipping, this offer is contingent upon the acceptance of the parcel by the customer. Should a customer decide not to accept a parcel upon delivery, it is important to note that the initial shipping costs, initially waived under our free shipping offer, along with the return shipping costs, will be deducted from the refund issued to the customer.

This policy is in place to ensure the sustainability of our free shipping offer and to prevent its misuse. Our goal is to continue providing high-quality products and services to our customers, while maintaining transparency and fairness in all our transactions.

We value your understanding and cooperation in this matter and are committed to making your shopping experience with us as smooth and enjoyable as possible.

HOW TO RETURN YOUR RAZOR INITIATE THE RETURN:

Contact us via email at support@tedalus.com

Choose Your Return Shipping Option:

- Option A: Request a FedEx return shipping label from us. We will email it to you and schedule a pickup date for FedEx to collect the razor from your location. The shipping cost will be deducted from your refund.

- Option B: Request a FedEx return shipping label, and drop off the razor at your nearest FedEx location. Shipping costs will be deducted from your refund.

- Option C: Ship the razor back using a carrier of your choice at your own expense.

PROCESSING YOUR RETURN:

Upon receiving the razor, we will inspect its condition. A full refund will be issued within 20 days if it meets our "new" condition criteria.

For returns using our FedEx label, the cost of shipping will be communicated to you before the label is created. This ensures full transparency and allows you the option to choose another carrier if preferred.