Shipping & return
Our parcels are shipped by Swiss Post
These delivery times are indicative and may be extended for reasons beyond our control, such as Covid-19 customs clearance, overloaded distribution networks, off-centre delivery area, etc. However, these cases are fortunately infrequent.
Currently we have suspended deliveries to Russia because the customs do not accept packages destined to private individuals. If you wish to order from this country, we invite you to send us another delivery address or contact us: firstname.lastname@example.org
For the moment, we have also suspended delivery to Brazil and India due to very high customs duties. However, you can send us another delivery address or contact us: email@example.com
As soon as your order is shipped, you will receive a confirmation email with a tracking number to allow you to follow the progress of your parcel.
Tedalus insures each item until delivery. A signature is required upon receipt of any order, following which the responsibility for your purchases is transferred to you. If you have indicated another delivery address to yours on the order, you accept that the recipient’s signature constitutes proof of delivery and the contract fulfilled by Tedalus, and the transfer of responsibility shall take place in the same manner as above.
Methods of payment we accept credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club. Your credit card data is never transmitted to our servers and is processed in a 100% secure way directly by STRIPE. You also have the possibility to pay via PayPal. If you select this option when you purchase, you will be redirected to the PayPal site, where you will be asked to login or choose the payment method without an account. Once the transaction has been validated, you will be redirected to Tedalus.
All orders are processed in CHF. While the content of your cart is currently displayed in your local curreny, you will checkout using CHF at the most current exchange rate.
TAXES & CUSTOMS DUTIES
Prices are displayed with 7,7 % VAT Tax. When you order from outside of Switzerland, we will discount the 7,7 % VAT Tax in the checkout.
For any delivery outside of Switzerland, you are considered to be an importer and you must respect the laws and regulations in force in the country where the goods are received. On arrival of the goods in your country, you shall be subject to import taxes and duties. You are responsible for any additional customs clearance costs. We have no control over these costs and have no knowledge of their amount. Customs policies vary from one country to the next and we advise you to get information from your local customs authority.
You shall benefit from the right of return within 30 days of receipt of the goods (as evidenced by the postmark). Tedalus only accepts the return of products that are in their original and complete condition (packaging, accessories, notice) so that they can be resold in new condition. Furthermore they must be accompanied by an invoice. This right of return does not apply to personalized models (initials, logos, colors, etc.)In the case of return complying with the aforementioned requirements, Tedalus shall reimburse the cost of the returned goods within a maximum period of 20 days from the date of receipt of the returned goods. The method of reimbursement is the same as the payment method of your order. The delivery charges shall be borne by you. For more information see also the terms and conditions of sale. You may of course contact us for any questions on firstname.lastname@example.org.